We guarantee that you will be fully satisfied with your cleaning. Our cleaners are hardworking, honest and good people. They take their jobs very seriously and will work very hard for your satisfaction. It is important to be realistic about the total number of cleaning hours required to complete everything you ask of the cleaners. Book the correct number of hours is necessary to complete a cleaning to a high standard of cleanliness. Good cleaning takes time and depending on the level of detail you require, the cleaning could take longer than your original booking. This is why we require clients to meet with our cleaners upon their arrival and do a walkthrough of the property to set expectations about everything you would like done during the cleaning. It’s important to also return back to your home before the cleaners have finished to authorize extra time as needed. If you are not satisfied with the results, please contact us within 24 hours to discuss. Your satisfaction is our top priority.

Many customers have a preference for certain products used in their homes. This can range from using only organic chemicals to certain brands, and even smells. It is a very personal choice therefore chemical and cleaning products are provided by the customers. This also ensures that between appointments our employees are able to service multiple sites with no chances of cross-contamination or even potential allergens (i.e pet hair).

Yes...and no. We will always send the same cleaner for repeat visits since they are familiar with your home and you are comfortable with them. However, our new policy allows our growing business and employees the opportunity every 6 months for a new face to be introduced. This ensures that business comes before familiarity and our services keep up to our standards.

The best way to determine the cost of cleaning your home is through a free online quote through our site. If that is not possible, you can also call with a description of your home and areas requiring cleaning. Every home is different, and we must take into account variables like clutter, pets, and lifestyle, which can all impact your price.

​We will send a single cleaner for bookings that are 4.5 hours or less. Two cleaners for 5+ hour appointments (2 cleaners for 2.5hr each, totaling 5hr of cleaning time). Our cleaning teams work together to split the total number of cleaning hours that are booked. If you expect the job to need more than 2 cleaners, please don't hesitate to reach out with the scope !

You can do it from the contact menu on the webpage, or you can email us at vanessa@snscleanerscorp.com or call us at +1 (416) 824-8553.

We strive to be extremely flexible to your schedules. Change the appointment date, start time or cancel free of charge right up until 48hr in advance of your scheduled cleaning. Let us know before 48hr in advance to avoid our $50 cancellation fee.